Return Policy

Returns and Refund Policy

At Haírmony, we strive to provide you with excellent customer service and the highest quality products. However, we understand that sometimes you may change your mind or unforeseen issues may arise. That's why we offer a clear and transparent returns and refund policy.

  1. Right of Return
    In accordance with the "Right of Withdrawal" law, as a consumer, you have the right to withdraw from the contract within 14 days after receiving your order, without providing any reason. This applies only to unused and unopened products. For hair extensions, this means the packaging must remain unopened, and the products must be in their original condition.

  2. Exceptions to the Right of Return
    The right of return does not apply to products that:

  • Are no longer hygienic and cannot be returned, such as opened hair extensions, hair accessories, or other personal care products.

  • Are custom-made or personalized according to the customer's specifications.

  • Are sealed products that cannot be returned for health or hygiene reasons once opened.

  1. Return Process
    If you wish to exercise your right of withdrawal, you must return the product to us within the 14-day return period. Please follow these steps to initiate the return process:

  • Step 1: Contact our customer service via email at [email address] or through our contact form on the website.

  • Step 2: Provide your order number and the reason for the return (if desired).

  • Step 3: We will send you return instructions and a return address. Ensure the product is well packaged to avoid any damage.

  • Step 4: Return the product within 14 days after notifying us of the return. The return shipping costs are the responsibility of the customer, unless the product is defective or does not match what was ordered.

  1. Refund
    After receiving and inspecting the returned products, Haírmony will process your refund. This will occur within 14 days after the return package is received, provided the product is in its original, unused condition. The refund will be issued via the same payment method used for the original order, unless otherwise agreed.

  2. Incorrect or Damaged Products
    If you have received the wrong product or the product is damaged, please contact our customer service immediately. We will ensure that the issue is resolved quickly and at no cost to you, either by replacing the product or arranging a refund.

  3. Complaints and Disputes
    If you have a complaint about our products or services, please contact us at [customer service email]. We aim to address all complaints within 5 business days. If you are not satisfied with the solution, you can submit your complaint to the dispute resolution committee or use the European Online Dispute Resolution (ODR) platform