Shipping policy

1. Shipping Areas

We deliver throughout Europe, which means you can receive your orders regardless of your location within Europe.

2. Shipping Methods

We use reliable and trackable shipping methods through reputable carriers such as DHL, UPS, FedEx, and others. This ensures that you can track your order and stay informed about the status of your delivery.

3. Shipping Costs

Shipping costs depend on the destination and the size of your order. The costs are clearly displayed during the checkout process, so you know exactly what you’ll pay for shipping. We may offer free shipping for certain orders or regions — this will be indicated during checkout.

4. Processing Time

The processing time for your order is 1–2 business days, depending on product availability. Please note that processing time is not the same as delivery time. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.

5. Delivery Time

Delivery times vary depending on your location:

  • Within the Netherlands: 1–12 business days

  • Within the EU: 3–12 business days

Delivery times are indicative and may vary due to unforeseen circumstances such as customs delays or busy periods.

6. Tracking Information

Once your order has been shipped, you will receive a tracking number via email that allows you to track your package. Through the carrier’s website, you can monitor your shipment in real time and view the expected delivery date.

7. Lost or Damaged Packages

While we do our best to deliver your order safely and quickly, it may occasionally happen that a package is lost or damaged during transit. If this occurs, please contact our customer service immediately at [customer service email], so we can investigate and provide a suitable solution.

8. Delays

Although we work with reliable carriers, unforeseen delays may sometimes occur due to factors such as weather conditions, holidays, or other circumstances beyond our control. We recommend placing your order in advance, especially during peak seasons.

9. Address Changes

It’s important to enter the correct address when placing your order. Hairmony is not responsible for delays or losses caused by incorrect address details. If you notice an error in your address, please contact our customer service as soon as possible so we can correct it before shipment.